Return Policy

Effective August 16, 2026

This policy covers purchases made directly from Kraft3D Creations.

Custom orders

Because everything is made to order for you specifically, all sales are final. We don’t accept returns or issue refunds on custom prints unless the item arrives damaged or defective.

Damaged or defective items

If your order arrives damaged or something is wrong with it:

• Contact us within 7 days of delivery.
• Include your order number, a description of the problem, and clear photos of both the item and the packaging.
• We’ll either remake the item or issue a partial or full refund, at our discretion.

What qualifies

• The item was damaged in shipping.
• You received something significantly different from what was ordered — wrong model, wrong customization.
• The error was ours, in design or in printing.

What doesn’t qualify

• Change of mind after ordering.
• Color variation. Filament batches differ, and screens don’t match plastic.
• Minor layer lines and small imperfections. These are inherent to 3D printing, and we’ll tell you what to expect at the finish level you choose.

Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After that, production has usually started and cancellation isn’t possible.

Shipping problems

We aren’t responsible for carrier delays or for an incorrect address supplied at checkout, but we’ll help you resolve whatever we can.

Starting a claim

Email us with the subject line RETURN REQUEST and include your order number, a description of the issue, photos if you’re claiming damage, and whether you’d prefer a replacement or a refund.